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ROC - COVID 19 Customer Update

Tuesday 24th March 2020

To Our Valued Customer Base and Suppliers,

It’s business as usual, well a very unusual usual!

At this stage, Master Builders Victoria has received confirmation from the Victorian State Government that “Building and Construction remains an essential service” and that the Stage One restrictions announced by both the State and Federal governments do not apply to essential services.

As we know during these unprecedented times, things are changing very quickly, and it is unknown how long these restrictions will be enforced with the potential for escalation looming.  As we stand now, we remain open for business during our regular operating hours.

To support the government’s recommendations of social distancing, Roofing Options Centre will be implementing risk management strategies to help minimize the spread of COVID-19 to our staff and customers, effective immediately.

These strategies are:

  • Where possible all enquiries/orders to be made by phone calltext or email or  and not in store
  • Only visit the store if necessary ie: Goods Pick-Up
  • When in-store, respect & practice social distancing measures ie: interaction distance of 1.5 metres between all (staff, customers, drivers)
  • Only individuals to enter the store and do not enter the store in groups ie: roofing crews and/or family members to wait in the car
  • NO CASH PAYMENTS. All payments to be made by either EFT, Credit Card or Direct Transfer
  • Site Deliveries will be offered at a reduced rate to minimize customer pickups from store

We have spoken suppliers throughout our network, and collaboratively we do not foresee any supply shortages in the near future.  We will continue to trade/operate within the guidelines set by our government until advised otherwise.

 

Some of our products are sourced externally and incur a lead time.  In the unfortunate event of a lockdown, we may not be able to fulfil all orders.  Any outstanding orders would be automatically be placed on hold and fulfilled at the earliest opportunity.  We would intend to make direct contact with all customers who have an outstanding order with us to discuss its status.

While every effort will be made to maintain our current service levels, we ask for your continued support and understanding through this tough and uncertain period.

On behalf of Roofing Options Centre, we would like to urge you to play your role, respect and adhere to the advice of the Australian Department of Health and self-isolate where possible and continue to practise social distancing.

Stay healthy and stay safe.

 

Roofing Options Centre Management

 

LIKE & FOLLOW US ON SOCIALS

ROC - COVID 19

Customer Update

Tuesday 24th March 2020

To Our Valued Customer Base and Suppliers,

It’s business as usual, well a very unusual usual!

At this stage, Master Builders Victoria has received confirmation from the Victorian State Government that “Building and Construction remains an essential service” and that the Stage One restrictions announced by both the State and Federal governments do not apply to essential services.

As we know during these unprecedented times, things are changing very quickly, and it is unknown how long these restrictions will be enforced with the potential for escalation looming.  As we stand now, we remain open for business during our regular operating hours.

To support the government’s recommendations of social distancing, Roofing Options Centre will be implementing risk management strategies to help minimize the spread of COVID-19 to our staff and customers, effective immediately.

These strategies are:

  • Where possible all enquiries/orders to be made by phone calltext or email or  and not in store
  • Only visit the store if necessary ie: Goods Pick-Up
  • When in-store, respect & practice social distancing measures ie: interaction distance of 1.5 metres between all (staff, customers, drivers)
  • Only individuals to enter the store and do not enter the store in groups ie: roofing crews and/or family members to wait in the car
  • NO CASH PAYMENTS. All payments to be made by either EFT, Credit Card or Direct Transfer
  • Site Deliveries will be offered at a reduced rate to minimize customer pickups from store

We have spoken suppliers throughout our network, and collaboratively we do not foresee any supply shortages in the near future.  We will continue to trade/operate within the guidelines set by our government until advised otherwise.

 

Some of our products are sourced externally and incur a lead time.  In the unfortunate event of a lockdown, we may not be able to fulfil all orders.  Any outstanding orders would be automatically be placed on hold and fulfilled at the earliest opportunity.  We would intend to make direct contact with all customers who have an outstanding order with us to discuss its status.

While every effort will be made to maintain our current service levels, we ask for your continued support and understanding through this tough and uncertain period.

On behalf of Roofing Options Centre, we would like to urge you to play your role, respect and adhere to the advice of the Australian Department of Health and self-isolate where possible and continue to practise social distancing.

Stay healthy and stay safe.

 

Roofing Options Centre Management

 

LIKE & FOLLOW US ON SOCIALS

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