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ROC: COVID-19 Victoria Update

Tuesday 5th August 2020

Workplace Directions coming into effect 11.59pm, Friday, 7 August 2020.

Dear Customers

“Retail stores will be permitted to operate contactless 'click and collect' and delivery services with strict safety protocols in place, and hardware stores can remain open onsite, but for tradespeople only.”

In line with Victorian Government restrictions from 11.59pm Wednesday 5 August, Roofing Options Centre will remain open for trade with revised strict protocols in place that will apply to all of our customers.

ROC – COVID 19 Trading Restrictions

Showroom & Factory
Our Showroom and Factory will be closed to all customers, and you will no longer have the ability to use our showroom, make an enquiry or place an order face to face.

Enquiries & Placing Orders

  • All enquires can be made Monday to Saturday during our regular trading hours using one of the following methods:
    1. call our office on 03 9354 2633
    2. send us a text to 0411 956 406
    3. send us an email to sales@roofingoptions.com.au
  • If you are ready to place an order, it must be sent to us in writing using one of the following methods:
    1. send us an email to sales@roofingoptions.com.au
    2. send us a text to 0411 956 406

NOTE:  Phone orders will not be accepted, and we will ask that you either email us or text your requirements through.  Once we have your order,  if we need to clarify any details we will most certainly get in contact with you ASAP.

  • You may be able to use our Online Store to place your order as we have a selection of products available to purchase online. Simply visit roofingoptions.com.au for more info.

Payments & Deposits
While these new restrictions are in place we can no longer accept CASH payments.  All payments are to be made contactless via Credit Card and Direct Deposit only.  Our banking details appear on the bottom of all quotes for your information if needed.

Contactless Pick-Up
You will be advised once your order is ready for collection as per our normal process.  To Pick-Up your order you are now required to SCHEDULE a time in advance for non-contact collection.  Call our office on 03 9354 2633 when you are ready to do so.

Alternatively, we can arrange for “Contactless” delivery.  Please allow extra time for orders whilst we action Covid-19 protocols.

NOTE:  DO NOT ARRIVE BEFORE ARRANGING A COLLECTION TIME AS YOU MAY INCUR AN EXTENDED WAITING PERIOD

Contactless Delivery
Our fleet of delivery vehicles will continue to operate with additional safety measures. Customers will be contacted via mobile phone and deliveries made with no physical contact required.  Physical distancing requirements and best practice hygiene standards will be maintained at all times.

Our absolute priority has always been the health, safety and wellbeing of our team, customers and suppliers. We will continue to maintain strict and disciplined safety standards and have enhanced measures in place, reflecting the latest advice from the Victorian Government.

We thank you for your ongoing support and understanding of these measures.


Stay Safe & Healthy.

Roofing Options Management.

LIKE & FOLLOW US ON SOCIALS

ROC: COVID-19 Victoria Update

Tuesday 5th August 2020

Workplace Directions coming into effect 11.59pm, Friday, 7 August 2020.

Dear Customers

“Retail stores will be permitted to operate contactless 'click and collect' and delivery services with strict safety protocols in place, and hardware stores can remain open onsite, but for tradespeople only.”

In line with Victorian Government restrictions from 11.59pm Wednesday 5 August, Roofing Options Centre will remain open for trade with revised strict protocols in place that will apply to all of our customers.

SHOWROOM & FACTORY

Our Showroom and Factory will be closed to all customers, and you will no longer have the ability to use our showroom, make an enquiry or place an order face to face.

ENQUIRIES & PLACING ORDERS

  • All enquires can be made Monday to Saturday during our regular trading hours using one of the following methods:
    1. call our office on 03 9354 2633
    2. send us a text to 0411 956 406
    3. send us an email to sales@roofingoptions.com.au
  • If you are ready to place an order, it must be sent to us in writing using one of the following methods:
    1. send us an email to sales@roofingoptions.com.au
    2. send us a text to 0411 956 406

NOTE:  Phone orders will not be accepted, and we will ask that you either email us or text your requirements through.  Once we have your order,  if we need to clarify any details we will most certainly get in contact with you ASAP.

  • You may be able to use our Online Store to place your order as we have a selection of products available to purchase online. Simply visit roofingoptions.com.au for more info.
covid19-intogether-fb-eng_orig

PAYMENTS, PICK-UPS & DELIVERY

Payments & Deposits
While these new restrictions are in place we can no longer accept CASH payments.  All payments are to be made contactless via Credit Card and Direct Deposit only.  Our banking details appear on the bottom of all quotes for your information if needed.

Contactless Pick-Up
You will be advised once your order is ready for collection as per our normal process.  To Pick-Up your order you are now required to SCHEDULE a time in advance for non-contact collection.  Call our office on 03 9354 2633 when you are ready to do so.

Alternatively, we can arrange for “Contactless” delivery.  Please allow extra time for orders whilst we action Covid-19 protocols.

NOTE:  DO NOT ARRIVE BEFORE ARRANGING A COLLECTION TIME AS YOU MAY INCUR AN EXTENDED WAITING PERIOD

Contactless Delivery
Our fleet of delivery vehicles will continue to operate with additional safety measures. Customers will be contacted via mobile phone and deliveries made with no physical contact required.  Physical distancing requirements and best practice hygiene standards will be maintained at all times.

covid19

Our absolute priority has always been the health, safety and wellbeing of our team, customers and suppliers. We will continue to maintain strict and disciplined safety standards and have enhanced measures in place, reflecting the latest advice from the Victorian Government.

We thank you for your ongoing support and understanding of these measures.


Stay Safe & Healthy.

Roofing Options Management.

LIKE & FOLLOW US ON SOCIALS

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